How Payment Works

Ordering from Blue Water Peptides is a normal card checkout, with one extra step the first time you buy. Here is exactly what to expect, so nothing catches you off guard. If you prefer to skip the verification process and pay with Zelle, scroll to “Other Ways to Pay“.

What checkout looks like

1. Review your order

   Your items, shipping, and any tax are all shown before you enter a single payment detail. Nothing is charged at this stage.

2. Set up payment — first order only

   Payments on this site are handled by Stripe, one of the largest payment processors in the world. If this is your first order, you will be asked to create a Stripe Link account: your name and mobile number, across three short screens. It takes about a minute.
   Link is Stripe’s saved-checkout service, used by hundreds of thousands of online stores. If you already have one from shopping elsewhere, it will simply recognize you and skip ahead. Everything on those screens goes to Stripe, not to us.

3. Pay

   Enter your card details and confirm. You are charged one time, in U.S. dollars, for exactly the total shown on the previous screen. Your order confirmation email arrives within a few minutes.

What you will see on your bank statement

If a charge shows up that you do not recognize, please email us first at support@bluewaterpeptides.com with the amount and the date. We can normally identify it within minutes and send you the matching order.

Checking with us before opening a dispute with your bank saves you time: a bank dispute takes several weeks to work through, while we can usually answer the question the same day.

Is my card information safe?

Yes. Your card details are entered on Stripe’s encrypted checkout and are never sent to, stored on, or seen by this website. We do not have access to your card number at any point, before or after your order.

Why is there an extra account step?

Our payment processor requires a verified account holder for the way our transactions are settled. It is a one-time setup — on every order after your first, checkout is just a confirmation screen.

Behind the scenes, our payment partner settles funds to us in a U.S. dollar–backed digital currency. For you this changes nothing: you are charged one time, in U.S. dollars, for the total shown at checkout. We mention it only because we would rather you hear it from us than wonder about it later.

If your card is declined

A small number of banks apply extra scrutiny to payments processed this way. If your card does not go through, any of these usually works:

• Try a debit card, which typically clears without issue.
• Call the number on the back of your card and ask your bank to approve the charge, then try again.
• Email us at support@bluewaterpeptides.com and we will arrange another way to pay.

Other ways to pay

We also accept Zelle. It is a good option if you would rather not set up a payment account, and it is available to any customer — just choose it at checkout and we will email you the payment details. Your order is prepared as soon as we confirm the transfer has arrived, which is usually the same business day.

Cash in person is available in limited circumstances, by prior arrangement only. It has to be authorised in advance by our management team, so please email support@bluewaterpeptides.com before placing your order rather than after. We are not able to accept cash without that arrangement in place.

What happens after you pay

Orders are typically processed and prepared for shipment within one to two business days. When your order ships we will email you a tracking number, and orders over $150 ship free within the United States. Full details are in our Política de Frete.

If a confirmation or tracking email does not arrive, check your spam folder first, then contact us.

If something is wrong with your order

Because our products are research materials whose integrity depends on proper handling and storage, all sales are final once an order has shipped. There is one important exception: if your order arrives damaged, defective, or incorrect, we will replace the affected items at no additional charge.

To request a replacement, email support@bluewaterpeptides.com within seven days of delivery with your order number and clear photographs showing the issue. The full terms are in our Política de Reembolso e Devoluções, which governs in the event of any difference between the two pages.

Still have a question?

Email us at support@bluewaterpeptides.com and a real person will answer. We would far rather talk you through a payment question than have you abandon an order over one.